Search
Factsheet
PrintConditions
- Bookings need to be paid within 14 days of loading the booking or the booking will auto cancel.
- Stopovers are not permitted.
- If you are a no show show for one of your reserved trains all of your other reservations will be cancelled.
Refunds
| DAY SECTOR TICKETS | CANCELLATION FEES |
|---|---|
| 4 Days Prior to Train Departure Date | 25% + GST |
| Less than 4 Days | 100% Non-refundable |
| SLEEPER SECTOR TICKETS | CANCELLATION FEES |
|---|---|
| 12 Days Prior to Train Departure Date | 25% + GST |
| Less than 12 Days | 100% Non-refundable |
Amendments
- Please note when cancelling or amending a booking with more than one passenger the whole group must be cancelled and rebooked and costs are subject to change.
- A $20.00 amendment fee applies per person per amendment.
Lost ticket Policy (not applicable to E-Tickets)
- If ticket is lost, the passenger will need to pay for a new ticket. Replacement tickets cannot be issued.
- Passenger may apply for a refund of the lost ticket. If, after a five-month waiting period, the ticket does not show up in the systems as having been spoiled, refunded, exchanged, or lifted, it will be refunded. A USD$75.00 service charge per application will be deducted. Also, if an actual refund is wanted (and not an exchange voucher) and the ticket was not repurchased, a 25% refund fee applies as well.
