UK Train Tickets

Fares are instant purchase, and require full payment at time of booking for confirmation.

How to collect your ticket

• Fares are e-vouchers also known as TOD (Ticket on delivery).
• Tickets must be collected locally at the self-ticket machines, located at most train stations or from a ticket window.
• Tickets cannot be booked or collected from Heathrow Airport.
• Britrail Discounted fares e-voucher collection guide.

Reissue Conditions

• Advance fares are non-exchangeable within Australia/New Zealand. Amendments can ONLY be made in Britain (refer to fees and time restrictions as per below).
• For Anytime & Off-peak fares refer to below. Please note: Tickets have strict conditions for reissues.
• There is a $25.00 administration fee per person per ticket for reissue requests submitted within Australia.
• All refunds for cancellation on tickets is on application.
• For reissue requests passenger must purchase the replacement ticket and pay the administration fee prior to submission of original ticket refund.
• Locally there is a £10.00 per person per ticket administration fee + any applicable fare difference.
• Reissues must be done by 6pm on the day before the date on the ticket.
• Passengers must take into account Rail Plus is not open on the weekend or public holidays. We are open weekdays EST 8.30am - 5pm.

Refund Conditions

• Advance fares are non-refundable.
• For Anytime & Off-peak fares refer to below. Please note: Tickets have strict conditions for refunds.
• There is a $25.00 administration fee per person per ticket for refund requests.
• All refund requests must be submitted within Australia and the administration fee must be paid prior to Rail Plus requesting the refund.
• There is also a £10 per person per ticket local administration fee no matter what the total refund amount. Thus, if the ticket value is less than £10, then a refund payout is not possible.
• Tickets are not refundable if marked by an inspector, defaced with pen marks, ripped in half, or if unreadable.
• Refund claim (including tickets if printed) and administration fee must be submitted to Rail Plus within a period of 23 days from the original travel date. After 23 days the ticket is no longer valid for a refund application.
• If in UK: the passenger can call (0044) 871 521 9843 to make effective the cancellation by quoting their 8 digit PNR reference and then apply for a refund within the applicable time frame.
• If the passengers have no intention to travel: the best thing to do is to not collect the ticket and submit a refund request with the applicable timeframe. This can be done by emailing refunds@railplus.com.au or for New Zealand paid bookings info@railplus.co.nz
• For any refund, the actual refund amount is determined on a case by case basis by the railways.
• The $25.00 administration fee is non refundable in all cases.

Price

No prices are available, please contact us for a quote.