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Factsheet
PrintEurostar Conditions and Exchange in Europe Policy
| Fare Type | Amendment Policy in Europe * | Cancellation Fee |
|---|---|---|
| Business Premier Full Fare Wheelchair / Companion | YES | 25% fee p/ticket until 60 days after TDD. |
| Youth Fare- Under 26 years Senior Fare- Over 60 years Value Fares / day trips | Non-exchangeable | Non-refundable once issued. |
| Passholder Fare Child Fare (4-11yrs on TDD) | Exchange once only prior to TDD | Non-refundable once issued. |
| Flexi Fares- Standard Premier Class (excluding Paris Disney Eurostar) | Exchangeable prior to TDD by paying difference in price with next available fare in same or higher class of service and ** | 35% fee p/ticket until 3 days prior to the TDD. If you refund one used leg of a return fare, you will receive the price of the return fare, minus the list price of the equivalent one-way fare, minus a 35% fee. |
| Flexi Fares- Standard Premier Class (Paris Disney Eurostar) | Exchange once only prior to TDD** | Non-refundable once issued. |
| Flexi Fares- Standard Class | Exchangeable prior to TDD by paying difference in price with next available fare in same or higher class of service and ** | Until 3 days prior to TDD 85% fee p/ticket. Non-refundable if within 3 days of TDD. |
TDD - Trains Departure Date
* Amendment Policy in Europe - Eurostar Tickets (where applicable). Amendments can be made in person at any of the Eurostar Stations (London St Pancras International, Bruxelles Midi, Paris Nord, Ashford International, Calais-Frethun) or alternatively by phone Internationally on +44 1777 77 78 77 or within the UK on 01777 77 78 77. This call may be made from Australia prior to your departure. All amendments are subject to the current fare being available (fare difference may be payable). Once an amendment has been made, passengers must check in via the manual booth and advise check in staff of the PNR reference.
** Amendments incur a once off fixed local fee of £22.00 / €33.00 per person, per segment - for amendments/exchange policy in Australia, please contact Rail Plus for correct fees and procedures.
