Eurostar

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1. "Best way to travel from London to Paris!"

Kate
(Kensington, SA)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

2. "A very comfortable way to travel"

Geoffrey
(Mout Waverley, VIC)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

A very comfortable and easy to use service. It certainly took the hassle out of travel from Paris to Brussels for us.

3. "great way to get across the channel"

Therese
(Mcdowall, QLD)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

it is worth booking first class for the additonal room and the great service, and reasonable cost

4. "Best way to book rail travel "

Barbara
(Melbourne, VIC)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Very easy to book online all confirmations sent by email, pick up by registered post from post office within2 days.E Vouchers sent by email and very easy when you get to destination to use the ticket machines to print out tickets keeping in mind you will need your credit card to access the tickets. It will not charge your credit card.Take your E Voucher with you so all the numbers can be put into the ticket machine.. Easier to do it a day before you travel as sometimes there are ques for the machines if it is peak period.

5. "Very quick and easy way to travel."

Yvonne
(Buderim, QLD)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

6. "best way to travel to paris"

matt
(south yarra, VIC)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Travel from London by Eurostar to Paris is in my opinion the only way to do it.It is excellent. A short cab ride to St Pancras station in London - a minimum of fuss going through customs / baggage - then easy boarding into your carriage. A relaxed train ride reading the papers and then you are there. A cab from Garde du Nord to your hotel and all is well. Compare this to the dramas associated with flying from Heathrow - the cost of travel to the airport - dealing with the crowds - the tiresome customs and baggage lines that take forever - the cost of getting to Paris from Charles de Gaulle when you get there etc etc.Instead of feeling relaxed you feel just the opposite.

7. "FANTASTIC very easy to use. staff at gare du nord very helpful"

Barbara
(Melbourne, VIC)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

8. "Fantastic first class "

Joanne
(Brigadoon, WA)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Only disappointment was that to have inernet you must have a local sim card for yr phone. So WiFi is not available unless you are on roaming with travel sim very expensive

9. "Eurostar was a great way to travel,it takes you back to the days of comfort and relaxation."

heather
(albury, NSW)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

After having had 12 different flights in""cattleclass"it was fantastic to sit back on comfortable seats with plenty of leg room.A meal and drinks were served by very pleasant staff.It was a little difficult to get our luggage on and off but there was staff to assist us.St Pancras International is a great railway station with lots of shops and cafes.There are also baggage storage facilities available.

10. "First time ever on Eurostar. Good experience. Would use it again."

Judith
(St Leonards, VIC)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

11. "easy to use, efficient"

Dr Susanne
(Clarence Park, SA)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

An Australian travelling in the UK on business, I decided to use Eurostar to get to Paris for some sightseeing and for the commencement of the return flight to Australia. It was very simple and easy, I got a very cheap deal by booking online and travelling early in the morning. My only regret was that it was so fast I regretted not being able to see the countryside. However a great service

12. "3rd time we use Eurostar and departing now from St Pancrsa makes it even more enjoyablen"

Peter
(Patterson Lakes, VIC)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

13. "Quickest travel between Paris and London"

Reginald
(Belmont, WA)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Directions to check in could have been a lot clearee

14. "The trip on the Eurostar was brillant, loved it!"

Terese
(Essendon, VIC)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

15. "Its a very convenient, fast and comfortable way to travel between London and Paris."

James
(Sandringham, NSW)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 3/5

Eurostar is certainly a much better way to travel between London and western Europe than flying. Its convenient, fast, and check in is a breeze compared to what happens at airports these days. There is a lot to see watching the scenery go from a large carriage window rather than being contained in an aluminium cylinder about eight kilometers in the sky seeing nothing. However, the interior of the carriages do need a bit of sprucing up.

16. "the only hassle free method of crossing the Channel"

HELEN
(Balwyn, VIC)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

17. "Everyone should try Eurostar"

Geoff
(Sefton Park, SA)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

I fdound using Eurostar to be a most enjoyable experience. It was an efficient service and was a much easier way of travel than air with its long waits at airports

18. "Fast, reliable and comfortable service to Paris!"

Pamela
(Clunes, VIC)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

I liked everything about the train except having to drag my luggage from one end of the platform to the other. I am 64 and getting it on and off the actual train was difficult. My friend is 52 and she had as much difficulty getting a heavy suitcase on board.

19. "Much better than the ferry- or flying even !"

Heather
(Darwin, NT)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

20. "fantastic transport method..better than flying!"

Jenny
(Blaxland, NSW)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

The Eurostar offers a very convenient way of transferring from the centre of London to the centre of Paris (neither airport are close to the city centre). It is comfortable with more room than a plane for you and your luggage; a small meal is provided and there is easy access to the dining car. Passing through the immigration and customs desks is far quicker than at an airport. You also get to see a little of the countryside around London and Paris. Very clean and travelling time is quicker than flying.

21. "Higly recommend travelling on Eurostar!"

Wayne
(Lakelands, NSW)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

22. "Central London to central Paris with ease!"

Linda
(Bentleigh, VIC)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

23. "Comfortable, enjoyable journey. Best way to travel."

Jacqueline
(Perth, WA)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 4/5
Cleanliness: 5/5

24. "Great"

robert
(bundanoon, NSW)

Recommend:
Overall rating

Value for money: 3/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

25. "good value for our first trip to europe "

Kevin
(Ballajura, WA)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

26. "Easy and relaxing"

Patricia
(Castlemaine, VIC)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

27. "On time, great price, fast and convenient for travel from London to Paris"

Kevin
(Mosman, NSW)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

My wife and I booked about 7 weeks in advance and scored a great fare of AUD90 each (plus small fees) on Eurostar from London St Pancras to Paris early September. Checkin and security was easy and because the various trains leave about 20-30 mins apart there were no big crowds to contend with. Left on time and arrived on time. And fast. A great experience. If arriving at Heathrow the Piccadilly Line tube takes you direct to St Pancras too which was so convenient.

28. "Check in a breeze, comfortable eye seeing views,excellent meal service."

KEITH
(PANORAMA, SA)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

29. "We both felt relaxed during the trip from UK and France "

Heather
(Kingsley, WA)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

when we arrived at train station was so easy to get to Eurostar as there was plenty of directions on boards etc at both stations plus both stations had plenty of personel to direct you if you had every got lost .. had a most enjoyable trip both ways with the staff so pleasent and helpful .. will recommend this trip to many well worth the money .. well done Eurostar regards Heather and Steve Payne Australia

30. "Quick and easy transport from England into Europe."

Tashya
(Auckland)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

31. "Very comfortable"

Annemarie
(Auckland)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Much better than flying. Only have to be there 30 minutes beforehand and processing through Customs is very relaxed.

32. "Enjoyed the Eurostar between London and Paris - very efficient mode of transport"

Patricia
(Hamersley, WA)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

33. "Well that was another winner.The whole exercisae was so efficiently simple"

Malcolm
(REDLAND BAY, QLD)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

34. "Great relaxed way to travel in Europe!"

Mrs Andrea
(Kalamunda, WA)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Our train journeys were all excellent - although getting the connections were, at times, a challenge. Travel first class on long hauls if you can - much better and more relaxed. Second class is a bun fight and the carriages are packed and hot. Recommend packing light as hauling cases up and down stairs and across platforms is draining and there is not always storeage space available. Overall, great way to travel as you arrive in the middle of the cities and don't have to travel to and from airports out of town.

35. "Efficient and comfortable"

John
(Bargara, QLD)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

36. "Best value and quickest way to get between London and Paris"

Janet
(North Balgowlah, NSW)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

Travelling by Eurostar between London and Paris is just so easy compared to travelling by plane - no having to get out to airports several hours beforehand and long shuttle rides back into the city at your destination - the way to go!

37. "Quick and easy to get from London to Brussells (or Paris)"

Sarah
(Warrimoo, NSW)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

38. "Great trip, easy, staff helpful and friendly"

Elizabeth
(Lane Cove, NSW)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

I'd recommend standard premium, especially if you're travelling with children. Make sure you give yourself plenty of time to get through passport control and customs at each end. Train is fast, efficient and the staff very helpful. Great trip and we will be doing it again soon.

39. "Fast, clean efficient and enjoyable journey to Paris!"

Bernard
(Wheelers Hill, VIC)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Trip was discounted with an 8 day select pass which was great value for money. Rail Plus very helpful to deal with and didn't have a hiccup in the whole trip. Eurostar was fantastic!

40. " London to Paris the easy way. Beats flying!"

Pauline
(Upwey, VIC)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

41. "Excellent service"

Geoffrey
(Mt Eliza, VIC)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

42. "Great head rests!!"

Suzanne
(Hawthorn East, VIC)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

43. "Enjoyable comfortable trip"

Gary
(Tauranga)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

We enjoyed the Eurostar very much.It was easy to use and the facilities were great.

44. "Great Trip!!"

Hannah
(Leederville, WA)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

45. "Enjoyed the experience on the Eurostar"

Janice
(Auckland)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Looked up the site http://answers.yahoo.com/question - How to get from Heathrow Airport to St Pancras Railway Station on the tube. This site gave you an excellent step-by-step guide to take the tube from Heathrow to St Pancras which we found incredibly helpful.

46. "Best way to travel in between some cities in Europe "

Shafi
(Clayton South, VIC)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

I enjoyed the trip very much and rate the service as four stars. After this experience, I will be reluctant to go back into flying between London and some European cities. The Euro rail is very efficient, comfortable and convenient. The only thing missing for business travellers is on board WiFi.

47. "Great. So much better than flying!!!"

Suellen
(ALLAWAH, NSW)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

48. "Such an effortless way to travel from London to Paris. Very comfortable and most affordable."

Peter
(Brisbane, QLD)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

49. "fast & comfortable book ahead for best rates"

Barry
(Berwick, Victoria, VIC)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

loved it London to Paris through the country side in 2 hours. Much better than flying Baz Deb and Haley's european vacation

50. "Travel is a pleasure"

Irene
(Auckland)

Recommend:
Overall rating

Value for money: 3/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

51. "Smooth, efficient and friendly service"

Christine
(Brighton, SA)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

52. "Easy to use"

Kristen
(Millswood, SA)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

53. "A very enjoyable experience."

Therese
(Kew, VIC)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Eurostar is a great option for travelling between Paris and London and would thoroughly recommend it to anyone considering doing so. We travelled in the first class section and found it to be very comfortable. The service was very efficient and easy to use.

54. "Certainly beats the hassles of air travel"

John
(Drummoyne, NSW)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

55. "Eurostar was fast enjoyed the ride."

Carol
(KAIAPOI)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

56. "Efficient and Easy"

Natalina
(Rowville, VIC)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

57. "Very exciting and time saving"

Geoffrey
(Werai, NSW)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

58. "A great way to travel to Paris"

Morgan
(West Lakes, SA)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

St Pancras is a fantastic place to spend time before departing London...........sadly, Gare de Nord in Paris is not in the same category.....but rather, oppressively dirty and dingy! The train travel itself was great and for seniors, the price is fantastic. We loved it and would do it again!

59. "eurostar leaves charles de gaulle in its tracks"

anthony
(greenwood, WA)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

I checked in at 9.47 am and at 10.01 i was sitting in the waiting lounge area.You couldnt do that at c d gaulle.The french euro rail staff were very helpful as were the frech and english customs.On the platform there were staff helping with carriage numbers and also helping people who couldnt manage.What a great way from paris to uk. Beats c d gaulle (which is a dump anyway).

60. "Great"

Ian
(Traralgon, VIC)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

Everything went as planned

61. "Its a no brainer, its easy and great value for money."

Anthony
(Bendigo, VIC)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Loved the service, great value for money. I would use railplus next time and recommend them to others. We talked to loads of other travellers along our journey. And many of them had horror stories about over charging and continually paying for services they thought they had paid for...

62. "Very efficient, much quidker than air travel."

Janet
(Ringwood, VIC)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 3/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Didn't realise that our tickets wouldn't work in the automatic ticket readers. After sorting that out, everything was fine.

63. "Nice enough"

Rod
(Subiaco, WA)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Wifi should be available on board the train. The Thalys in France has it included in first class. It would be a minimal capital expense, and running cost that would easily repay.

64. "Highly efficient and comfortable way to travel to Paris"

Janet
(Helensvale, QLD)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Very comfortable and relaxing.

65. "Very convenient transport between Paris and London."

Jane
(Shepparton, VIC)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

We went on the Eurostar this week when there was disruption due to the extreme weather. I was nervous whether we would get our connection to be in London for Christmasbut fortunately the service was pretty much back to normal on 24/12. I was actually surprised that the disruptions a few days earlier had not effected us in anyway. It was a very smooth check-in and trip to London, only taking 30 minutes extra due to the cold weather. I'd certainly use the service again.

66. "Better than expected"

robert
(Ropes Crossing, NSW)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Both me and my wife had never been on the Eurostar before and my wife was concerned but once we started the journey it was relaxing and enjoyable. My wife and I enjoyed the whole trip and we would do it again and we recommend this to anyone travelling between London and Paris just for the experience. The staff team were more than helpful both in the terminals and on the train. Many thanks..

67. "Exellent service - would not fly Paris /London again"

MR Gregory Paton
(TOORAK, VIC)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

The only serious negative to the Eurostar experience is the very bad situation for taxis at St Pancras - queing in the rain !!!

68. "Great way to travel"

Margaret
(Boomerang Beach, NSW)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

We have travelled on the Eurostar many times and it is always an efficient and quick way to get to Paris or Brussels. Last December when the Eurostar had problems with icing up in the tunnel we were caught in Paris and were unable to return to London until the problem was rectified. When we did eventually leave Paris the Eurostar staff were very efficient, upgraded us and ensured we had a pleasant journey.

69. "Great way to travel from Paris to London"

Allan
(Geelong, VIC)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

70. "Great way to get to Paris and back."

Bruce
(Trentham)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 4/5
Cleanliness: 4/5

71. "Would absolutely use Eurostar again... wish they would extend to Heathrow though!"

Mary Ann
(Auckland)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

72. "SPOILING OUR SELVES - 1ST CLASS PRE PAID TICKET"

SHARLENE
(NSW)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

I decided to spoil my adult children and myself and travel first class to Paris on the Eurostar from London. I had pre purchased my tickets in Australia and thought I would be so very organised. My plans came undone when we were caught on the freeway due to a road accident, on our way to London. I knew we were going to miss the train and we did. I stayed calm and went to the counter and had the most devine French man assist me. I explained my what had happenned and said to him that I would pay what ever it cost as I did not want to ruin the holiday for my family. The French man turned to me and said "Madam I have not asked you for any money, please wait". I waited.. To add to the situation, I had a ticket that had a non cancellation and no change policy. The Frenchman returned and smiled and handed my 3 new tickets I looked and noticed he ahd also given me 1st class. He then directe dme to the immigration clearance to catch the next departing train and said to enjoy my journey. I could not of been more thankfull. We all boarded quicky and delighted in our first class travel to Paris. The hightlights were every thing about the journey. The meal and service were superb. I would also recommend that when the chocolates that are given after the main meals you should help yourself and do not be shy. I did not realise they were Jeff Deburg Chocolates and wondered why women were stuffing them in the hand bags. I only took two. Once I arrived in Paris I sighted them and now know how expensive they are. I missed that one, but not next time. This is a fun train journey and I would always recommend to my clients to try at least once. Who said the French were rude, I would never say that to be true. I love the Frenchman. Sharlene Neist

73. "Eurostar - Eurostar"

Janet
(Caloundra, QLD)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

It was New Year's Eve of 2000, we had our picnic packed with champagne & horsd'oeuvres & tickets with passports prepared. Unfortunately we missed our train from London Waterloo along with the next two, therefore 2 other girlfriends had to wait for us on the platform in Brussels to get the local train on to Bruges. We eventually arrived in to Bruges and checked in to our hotel to celebrate midnight in the room ! Anna and I loved our Eurostar experience with our beautiful hamper and accommodating staff - the ease of clearing customs & quickness of travel through two other countries was just fantastic. We made sure we had plenty of time to enjoy some Belgian Waffles in Brussels before our return journey. I had such a good experience I booked another weekend away to visit Paris on the Eurostar.

74. "EUROSTAR - JUST RETURN TICKET"

Gina
(Robina, QLD)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

We have just had the pleasure of travelling from London to Paris and return on the Eurostar. What a great way to get to the continent, no expensive airport transfers or over the top security, just jump on in the middle of London and pop out in the middle of Paris! It was comfortable, easy and will be oh so easy for me to sell to my clients now that I have actually done it myself! The funny story is, my five year old, who was very excited about going on a train under the water......several minutes after we entered the chunnel she said "I can't see under the water Mum, where are the fish?" Bless her, she thought it would be like underwater world!!!

75. "Birthday Boy's Present - off peak secon class ticket"

ADELE
(Brisbane, QLD)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

What a wonderful present! As a surprise for my husband's 50th birthday, the family decided to buy him a Eurostar ticket from Paris to London at the end of our tour of France (to tell you the truth we couldn't face another flight) Well what a day it was. Breakfast overlooking the Seine Mid morning, followed by a taxi race to The Gard du Nord for our exciting chunnel ride to London. Once on board, we finally said good bye to the train station crowds and settled in to our comfortable window seats. I took a leisurely stroll to the dining car and brought back champagne and savouries which we toasted to many more birthdays to come. Suddenly we realised that we were under the sea and looked for leaks of any kind.imaging 20 ,000 leagues under the sea. A big sigh of relief came to our faces, there is light at the end of the chunnel. (I know I have a vivid imagination). With a champagne glow we disembarked to be met by our niece who whisked us away to a pre theatre supper followed by the show Chicago. We still talk about this special train trip to our friends and call it the best Birthday ever.

76. "EuroStar London to Paris - eurostar ticket"

Rey
(VIC)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

I travelled on one of the last departures from Waterloo station. Brilliant in going through French customs when checking in so after a train journey that felt like i was on an aircraft i just left the station with no immigration checks... easy and very comfortable travel option

77. "Eurostar - Eurostar 1st class ticket"

Kirsty
(VIC)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

I was very excited to travel on board the Eurostar for my first time this year, as one of the most popular train journeys we sell I was looking forward to seeing how good it actually was. I had a three hour transit time in Paris, I was going to take a walk around, however it was pouring with rain so decided to take full use of the Eurostar lounge pass I had (available with Business Premier tickets) and I was so glad I did, it was wonderful, free internet access and WiFi, but more importantly fresh croissants, tarts, salad rolls, nuts, olives and the list goes on, breakfast or lunch was no longer required!! The best part was still to come though...at 10am a full bar was opened...complimentary!! I settled down nicely with a Gin and Tonic, and since I did have three hours I indulged in another!! It was then time to board the train, Eurostar lounge passengers can enter the platform via a private door no later than 10 minutes prior to the trains departure time, allowing as much time as possible for you to enjoy the lounge...which I did. The helpful attendant on the platform showed me to my 1st class seat and before I knew it the train was speeding off to London. Whilst on board we were offered a delicious glass of champagne and a few minutes later we were given lunch, when traveling in 1st class on the Eurostar all drinks and your meal are included in the price, fantastic value as I had a scrumptious Salmon with of course another glass of wine for lunch. After 2hrs & 15 minutes we had arrived at the lovely new St Pancras Station in London which is conveniently located next door to Kings Cross Station and even though I was perhaps a little tipsy, I was completely won over by the Eurostar and can see why it is such a popular train, there is nothing better than arriving at your destination in the city centre. A very enjoyable train ride!

78. "Eurostar - Eurostar Day trip 2nd class"

Jeanine
(Sherwood, QLD)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

London to Paris and back to London in a day. What an awesome full day this was. The trains are modern, fast and comfortable. Before you know it you've left the smog of London behind and your enjoying a coffee on the streets of paris and your view of the Eiffle tower. What better way to spend a day. After a full exhausting day looking at all the fabulous things in Paris you get to kick back and relax and enjoy your train ride back to London.

79. "Eurostar from London to Paris - much better than by plane!"

Mark
(Mt Lawley, WA)

Recommend:
Overall rating

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

We caught the Eurostar from London to Paris and the check-in and travel was a lot more pleasurable than going by plane from any of the air terminals around London. Another plus was you arrive in the centre of Paris! All in all, I reckon we saved significant time and had less hassle than going by plane and also saw some pleasant countryside along the way.

80. "Certainly would use the Eurostar service again."

Stephen
(Buderim, QLD)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 3/5

We travelled just before Christmas and it appeared very busy which meant you needed to be at the station at least 45 minutes before departure. Train was on time and ran efficiently. We travelled 2nd Class which was comfortable but when full, space for large pieces of luggage limited. Overall it was an excellent experience and would recommend it.

81. "Efficient"

May-Cheng
(Currambine, WA)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 2/5

Bathrooms were dirty and dustbin doors broken (swinging open-dangerous as edges were sharp)

82. "Low cost, convenient intra Europe Travel"

David
(Warranwood, VIC)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

We chose to use Eurostar for a new experience and for the low cost convenience for us to get from London to Brussels and Paris to London. It was well worth it. From the time you check in, through the border control processes to the trip itseld, it was very enjoyable. We will definitely use it again in preference to flying or ferries between the UK and Europe.

83. "Easiest, quickest and best way to get to central paris"

BARRY
(Geelong, VIC)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 5/5
Cleanliness: 4/5

Thought all was excellent except return journey a little cramped as we had carriage with tables and filled to capacity.

84. "Central city to central city is good, particularly when time is of the essence"

Brigid
(Hendra, QLD)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 3/5

You wouldn't want to be travelling with too much luggage but the trip is comfortable and the seats likewise. Familiarity with the overall process would assist in choosing preferred seats etc. Plenty of opportunity to do your own thing re food/snacks. Completing UK immigration formalities in France a bonus and made arrival at St Pancras comfortable and finding the next British train easier despite the work going on at Kings Cross.

85. "Very efficient way to travel between Paris and London"

Amie
(Nelson, New Zealand)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

Great way to travel, no fuss and efficient. We checked in at Gare du Nord in Paris although at first it was difficult to find where to check in. We finally found the Eurostar terminal upstairs.

86. "Staff were very professional"

Susan
(Brisbane, QLD)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 3/5

Disappointing that Eurostar doesn't offer Wi-Fi access.

87. "Just a commute really"

Leone
(Deakin, ACT)

Recommend:
Overall rating

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

The train trip was very quick and efficient to get us from London to Paris. the seats were very comfortable.

88. "All went to plan and with a great price. Do it again this way ? Yes."

Peter
(Fitzroy North, VIC)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

89. "Most surprised at ease of departure and arrival Paris, pity about having wallet stolen on RER between Gare du Nord and Luxemberg."

Peter
(Hallett Cove, SA)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 4/5

Beware pick pocket gangs (look like black Africans) that surround you on the RER while you are coping with your luggage and then steal whatever.

90. "Great train.Fast and efficient."

Nicholas
(Cromer, NSW)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

Railplus needs to send tickets out earlier. If there was a sudden change of date? what then. Also, Railplus is difficult to contact by telephone.

Moderator: "In our peak season (April-Aug) due to high demand at times tickets are sent 2 weeks prior to ex Australia date. Outside this time tickets are sent no later than 3 days after payment is received"

91. "Easy way between London and Paris"

Clark
(Crafers, SA)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

We chose the Eurostar, as it was easy for us to get to London St. Pancras train station. Then arriving at Gare du Nord in central Paris it was convenient to catch the Metro to take us close to our accommodation. Fast, comfortable train made it a better option for us than flying between the UK and Paris.

92. "A great way to travel;."

Lesley
(Croydon, VIC)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

93. "reliable hassle free way to get from London to Paris"

graeme
(South Melbourne, VIC)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

94. "time efficient way to travel from paris to london"

Gary
(North Dandenong, VIC)

Recommend:
Overall rating

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

I dislike/feel sick, travelling backwards and was disappointed that my seat was not forward facing. Half the carriage I was in was forward facing and the other backwards. I wish I was advised of this.

95. "So much easier than flying and the staff were lovely."

Stacey
(Surry Hills, NSW)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 5/5
Cleanliness: 3/5

96. "A very efficient way to go from London to Paris and avoid the airports"

Barry
(Port Melbourne, VIC)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

97. "Fast and efficient way to go to Paris"

Pat
(VICTOR HARBOR, SA)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

98. "Beware of the security checks at London St.Pancras Station"

Dennis
(Cairns, QLD)

Recommend:
Overall rating

Value for money: 3/5
Ease of use: 1/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

We have travelled Eurostar Paris/London many times and found it to be excellent. This was our first (and last) experience of travelling in the opposite direction - London/Paris. A small fruit knife packed in our suitase, which we have always carried on Eurostar Paris/London, caused us to be delayed at London security for almost an hour while our suitcase was turned out, searched in minute detail and put through the x-ray machine three times. Security staff would not tell us what it was they were looking for, otherwise we could have saved them an hour of wasted time. We almost missed our Eurostar service to Paris and will never travel Eurostar London/Paris again.

99. "2nd class is a bit like cttle class. very full, not much room for bags"

Pauline
(Brighton, VIC)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 3/5

2nd class toilets were very average and dirty by the end of the journey. A constant queue to go there. I would only go 1st class in future

100. "Very convenient"

Mrs
(Camberwell, VIC)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

101. "travel time so quick from city centre to city centre"

Jill
(Bunbury, WA)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 4/5

First time on eurostar.check in quick and efficient Departure area congested .On train fairly efficient? more luggage space for suitcases.Couldnt hear announcements -spoke too quickly and not clear.long way to cafe if end carraige and train flat out and stepping over legs in ailse. Did enjoy it thou.

102. "Well organised and efficient means of customer focused transport"

Elizabeth
(North Eltham, VIC)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

Our only hiccup with this system was when we had to collect our e-tickets in London. At no point was it made clear to us from the website or Australian end of the operations that these tickets could only be collected from Internation Station, e.g. St Pancreas where we did eventually have success. Just that little bit of precise information could have saved us a lot of travelling between major stations in London.

103. "No problems at all, recommended"

Michael
(Bassendean, WA)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

104. "Excellent first time experience"

David
(Killara, NSW)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 5/5
Cleanliness: 4/5

Not arranging to face the way we were travelling was a negative.

105. "efficient"

ted
(Auckland)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 3/5

we booked Uk rail travel and Eurostar and got confused regarding the booking numbers we should use. However, got a very quick response to our email (sent from London) so very pleased with the service

106. "Good"

Tim
(Coogee, NSW)

Recommend:
Overall rating

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

107. "A breeze - centre to centre! Why would you fly?"

Donald
(St Leonards, NSW)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

108. "Much more interesting than flying as we got to see the country side. "

Pieter
(Auckland)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

109. "First time, and a very positive experience."

Robert
(Christchurch)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 5/5

110. "Very fast,comfortable bu no Fanfare?"

Peter
(Sydney, NSW)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 3/5

Although there is a Lift at Station the area is very crowded,also the Escalator is not so friendly to passengers with large International Cabin bags --somewhat slippery. but we enjoyed the experience. It was somewhat surprising that the journey was treated as just like a Metro trip

111. "Eurostar is a quick, easy way to travel from England to Europe."

Margaret
(Epping, NSW)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

112. "Needs more done to make transfers from local to international easier"

John
(Gymea, NSW)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 2/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

Apart from the problems with finding luggage space to place our cases, the only complaint was the lack of information on the station notice boards. As international passengers we could not understand the screen and it was difficult to find a company representative. When, at one major station, I asked a person in uniform on how to get to the departure platform he pointed to the badge on his sleeve which said he was security, not a good impression.On two occassions we nearly missed our connections. The first occassion was when the notice board did not mention that the two train numbers were for the same trip, except that the first 8 carriages went to one destination and the second to another.In our home country we would possibly understand this, however in a country where we could not speak the language, and did not understand the geography, it was a problem. On the seond occassion we decided against having lunch when we arrived on the first leg of our journey until we booked into the next train. As we had a 2 hour break between our arrival in Paris, from Lyon,we considered we had plenty of time between trains.On arriving at Paris Nord we found a line of possibly 300 passengers waiting in line to go through customs. The French security decided to put on a check of all luggage which added to the time taken to board. I believe Eurostar should give more attention to making the travel more convenient. We would take a air flight in preference next time, as there is no incentive to travel by rail, except the greatest advantage Eurostar have over air, which is the ability to drop their passengers within the capital.

113. "Very helpfull at St Pan.Excellant journey"

Zena
(Gisborne, VIC)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 3/5

114. "Good and convenient as compared to air travel"

John
(Shoalwater, WA)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 3/5
Cleanliness: 3/5

115. "Eurostar is quick, efficient and comfortable - much easier and more convenient than by air"

Mark
(Killarney Heights, NSW)

Recommend:
Overall rating

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

We boarded Eurostar at Ashford in UK for Paris. Once you figured out how to get to where to park the Avis rental, the rest was easy. Quick checkin and very comfortable seats. Whole experience (other than trying to find the correct parking station) was painless. Eurostar is much more convenient and easier to negotiate than the airport these days. Arrival in Paris was a no-brainer. Off the train and into the city!

116. "eurostar is really efficent, if you book early , 3 months in advance you get the best price."

Adede
(kingston)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 5/5

If you have a kiwi passport, make sure you have an adress of arrival in the UK. Immigration officers did not want my friend to go through because we did not have an adress. On the train, you can buy tickets for the london eye, which was really good so we can avoid the queue there.

Moderator: "Rail Plus also sells the London Eye and you can avoid the queues"

117. "Good service"

Alwena
(High Wycombe, WA)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

118. "Great experience and very smooth ride"

Haydn
(Brisbane, QLD)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 3/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

The train ride itself was great, the only let down for me was we paid extra for included food which would have been better saved. It's only a short trip from London to Paris anyway, so it was no big deal. Would take the ride again.

119. "Good service and no problems"

Anthony
(Albany)

Recommend:
Overall rating

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

120. "Only way to travel from London to Paris"

Kevin
(Doncaster, VIC)

Recommend:
Overall rating

Value for money: 3/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 3/5

121. "Was expecting more of a first class trip."

Roselynd
(Bassendean, WA)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 5/5
Cleanliness: 3/5

This train is not as good as some of the TGV and Thalys trains that we have travelled on, this relates mainly to the comfort of the seats. At the end of the day, no big deal, just convenient.

122. "Needs more legroom"

Charles
(Bellevue Hill, NSW)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 4/5

123. "Eurostar a fantastic service - when on time!"

Bev
(Newport, VIC)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 3/5
Cleanliness: 4/5

Have made several Eurostar trips, unfortunately this was the first to have a problem. Some kind of works in the tunnel delayed my train for 45 minutes, and it was almost an hour late arriving in London. Would just have been a minor irritation except that I had made plans based on an on-time arrival... maybe the tip for other travellers is to allow for possible delays when planning Eurostar trips.

124. "The Eurostar was so much easier than trying to get to the airport and go through the immigration process! So simple!!"

TAMARA
(ALBANY CREEK, QLD)

Recommend:
Overall rating

Value for money: 3/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 3/5

125. "Very comfortable trip"

Kate
(Corinda, QLD)

Recommend:
Overall rating

Value for money: 3/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 4/5

Our family of 6 had a very comfortable trip to London on the Eurostar. There could however be more room for baggage. The only other comment I would make is in regards to the waiting area in Paris-more chairs are needed to accommodate all the waiting passengers.

126. "A very convenient way to travel from Paris to London"

Jocelyn
(West Pennant Hills, NSW)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

127. "Efficient"

Ian
(Wollongong, NSW)

Recommend:
Overall rating

Value for money: 3/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 4/5

Took it seven years ago and it seemed modern but the coaches are starting to seem aged.

128. "Seats somewhat cramped, toilet was filthy. Trip is thankfully short."

Alison
(Kew, VIC)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 5/5
Cleanliness: 2/5

Compared with trains in Germany, Switzerland and Austria, which are roomy and clean in both first and second class, the Eurostar was the worst train I travelled on due to cramped seats with minimum leg room and a filthy toilet.

129. "Great product"

Jacqueline
(Aspendale Gardens, VIC)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 2/5
Cleanliness: 4/5

Unfortunately huge delays on eurostar meant we were 3 hours late getting into London. bad weather and one tunnel being out of service didnt help. Would give it another go!

130. "Great way to travel"

John
(Kedron, QLD)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 4/5

131. "Eurostar - Point to Point"

Deanne
(Wynnum, QLD)

Recommend:
Overall rating

Value for money: 3/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 1/5
Cleanliness: 5/5

The start should've been a give away....wandering through Gare du Nord with our luggage unable to read the signs properly which was strange considering we had no problems with the Metro from day 1! After half an hour we finally get to check in and have a snack while waiting to board the Eurostar. We have no problems with the journey until we stop just after coming out of the tunnel in the UK - 45 minutes later we get moving (with no explanation of the problem) and during the stop we're trying to contact Hertz to advise of the delay - with no luck at the depot and very little help from the reservations number we had been given. We finally arrive into London and think that due to the delay, we would be best to take a taxi to the car hire depot....ANOTHER.....problem.....took an hour to get through the taxi queue. Almost 2 hours after arriving into London we finally get our car. With all of this in mind : if booking car hire - request a pick up time of at least an hour after the estimated train arrival time and pre-book a transfer if the depot is not within an easy walking distance of the station, taxi wait is ridiculous....or better still : have your Oyster Card before you leave home and take the easiest & quickest travel option!

132. "Allow extra time for customs and immigration as we (and others) missed our train due to hold-ups with boarding."

V H
(Sunshine Coast, QLD)

Recommend:
Overall rating

Value for money: 3/5
Ease of use: 2/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 4/5

133. "Convenient and hassle free. Basic in second class but does the job."

David
(Weston, ACT)

Recommend:
Overall rating

Value for money: 2/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 3/5

134. "Fast but just really a train. No frills"

Sherry
(Napier)

Recommend:
Overall rating

Value for money: 3/5
Ease of use: 3/5
Comfort: 3/5
Efficiency: 2/5
Cleanliness: 2/5

The service was over an hour late leaving due to problems in the Euro tunnel. The departure lounge as a result was extremely crowded and uncomfortable. The seats were fine but it is already looking a bit shabby inside. I expected something more like an airline.

135. "good value for money"

Keith
(Camberwell, VIC)

Recommend:
Overall rating

Value for money: 3/5
Ease of use: 3/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 3/5

136. "The trip was fine"

D
(Sydney, NSW)

Recommend:
Overall rating

Value for money: 2/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 4/5

137. "We received cheap seats with a very poor outlook/horrible"

Raymond
(Earlville, QLD)

Recommend:
Overall rating

Value for money: 5/5
Ease of use: 2/5
Comfort: 2/5
Efficiency: 4/5
Cleanliness: 4/5

Not Impressed! It seemed to us that we were 2nd class citizens because we were in the middle of the carriage with a column blocking our vista. There was no air conditioning duct handy either as there were in the other seats which passenges occupied. r&l

Moderator: "Unfortunately, you cannot request a particular seat due to limitations in the European reservation system. The system will book the best seat on offer. You are also best to book in advance to get a good seat. You can book this train 6 months in advance."

138. "It is just another train trip"

Olwyn
(Christchurch)

Recommend:
Overall rating

Value for money: 3/5
Ease of use: 3/5
Comfort: 3/5
Efficiency: 3/5
Cleanliness: 3/5

As our train was an hour late it is a good idea to get your ticket endorsed if you have an onward connection as our connection we had at Lille was cut down to only 15 minutes and was a rush to find the correct platform and train to continue our journey

139. "After looking forward to the Eurostar experience, I found it to be a disappoinment."

Jonathan
(Benger, WA)

Recommend:
Overall rating

Value for money: 2/5
Ease of use: 3/5
Comfort: 1/5
Efficiency: 4/5
Cleanliness: 3/5

We purchased first class tickets and thought the facilities were second class. Like an increasing number of passengers, I am 2 metres in height and it was impossible to fit my legs into the space between the seats. Also on taking my seat I noticed that the arm rest was loose and it eventually fell off. I reported the occurrence to the train manager, whose retort was "yes we knew about that".

Moderator: "Eurostar are doing a refurbishment to their trains in 2012"

140. "An underwhelming experience (the train interior looked very tired) but still an efficient way to get from Paris to London"

Victoria
(Wellington)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 2/5
Comfort: 2/5
Efficiency: 4/5
Cleanliness: 3/5

A very chaotic boarding process at Paris - queues everywhere, and the boarding process wasn't explained by either the staff present or on any signage. Not a good start!

141. "Not the best time ever on Eurostar for me."

Peter
(ERMINGTON, NSW)

Recommend:
Overall rating

Value for money: 2/5
Ease of use: 2/5
Comfort: 3/5
Efficiency: 3/5
Cleanliness: 4/5

Waiting facilities at Paris GdN were very crowded and uncomfortable. Train was 15 mts late. Despite requesting table seat/window was seated in aisle seat, no table.

142. "Long delays, big crowds and no information."

Thomas
(Camberwell, VIC)

Recommend: Dont recommend
Overall rating

Value for money: 4/5
Ease of use: 1/5
Comfort: 4/5
Efficiency: 1/5
Cleanliness: 4/5

My service was badly affected by weather, which is not Eurostar's fault, however the way it was dealt with was not satisfactory. Crowd control was poor and very little information was forthcoming about the disruptions and what would happen.

Moderator: "Travel was for Dec 19th 2010 during the snow storms in the UK and Europe. "

143. "Eurostar was great way to travel to Paris, tickets were sent to us at home felt in control. Leisurely journey, very enjoyable."

Karen
(Nairne, SA)

Recommend:
Overall rating

Value for money: 4/5
Ease of use: 5/5
Comfort: 0/5
Efficiency: 0/5
Cleanliness: 0/5

144. "Ripped off and lied to on Eurostar"

James
(Auckland)

Recommend:
Overall rating

Value for money: 1/5
Ease of use: 3/5
Comfort: 2/5
Efficiency: 3/5
Cleanliness: 2/5

Boarded train at St. Pancras, travelled premium class and everything was OK but we thought a little expensive about $1000 for a two and a half hour train trip. WE were to spend 5 days in Paris but unfortunately I took ill and had to return to London the following day. I assumed in the circumstances that they would honour my return ticket but alas no such thing. they made me pay an extra 366 Euros and told me that I would travel back premium class as my original tickets allowed.But on entering the train we were told to sit in economy class. I queried this with the train manager but he was adamant that we stay in economy even though there were numerous empty seats available in premium class. I am still holding the original premium class returns which have a value of 306 Euros ( 60 Euros less than my enforced economy tickets) So you can imagine why I was seething at the time and I have nothing but contempt for the Eurostar staff especially on the French side. PS> I became so ill that I had to return to New Zealand on 3rd. August instead of 15th. September as originally planned.

Moderator: "The fares paid for were high as the booking was made 1 month prior to travel. Eurostar opens for reservations 6 months in advance and offers many fares, but you need to book early. The fare booked was non exchangeable, as per the conditions that were on the website when booking. It is important to read the fare conditions when booking"

145. "I never recieved my tickets"

Lisa
(Corlette, NSW)

Recommend: Dont recommend
Overall rating

Value for money: 1/5
Ease of use: 1/5
Comfort: 1/5
Efficiency: 1/5
Cleanliness: 1/5

Staff were helpful, however I never received my tickets and were not able to obtain a refund or have my tickets reissued. I have found other companies who sell these tickets will reissue the tickets.

Moderator: "Due to the fare conditions from Eurostar we are not able to reissue all ticket types. Australia Post advised us that docs were delivered after we started an investigation with them. The website does state lost or stolen tickets are non refundable."

146. "eurostar rail journey from Kings Cross to our destination was very good."

michael
(venus bay, VIC)

Recommend:
Overall rating

Value for money: 3/5
Ease of use: 4/5
Comfort: 0/5
Efficiency: 0/5
Cleanliness: 0/5

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Search Tips

1. "Best way to travel from London to Paris!"

2. "A very comfortable way to travel"

3. "great way to get across the channel"

4. "Best way to book rail travel "

5. "Very quick and easy way to travel."

6. "best way to travel to paris"

7. "FANTASTIC very easy to use. staff at gare du nord very helpful"

8. "Fantastic first class "

9. "Eurostar was a great way to travel,it takes you back to the days of comfort and relaxation."

10. "First time ever on Eurostar. Good experience. Would use it again."

11. "easy to use, efficient"

12. "3rd time we use Eurostar and departing now from St Pancrsa makes it even more enjoyablen"

13. "Quickest travel between Paris and London"

14. "The trip on the Eurostar was brillant, loved it!"

15. "Its a very convenient, fast and comfortable way to travel between London and Paris."

16. "the only hassle free method of crossing the Channel"

17. "Everyone should try Eurostar"

18. "Fast, reliable and comfortable service to Paris!"

19. "Much better than the ferry- or flying even !"

20. "fantastic transport method..better than flying!"

21. "Higly recommend travelling on Eurostar!"

22. "Central London to central Paris with ease!"

23. "Comfortable, enjoyable journey. Best way to travel."

24. "Great"

25. "good value for our first trip to europe "

26. "Easy and relaxing"

27. "On time, great price, fast and convenient for travel from London to Paris"

28. "Check in a breeze, comfortable eye seeing views,excellent meal service."

29. "We both felt relaxed during the trip from UK and France "

30. "Quick and easy transport from England into Europe."

31. "Very comfortable"

32. "Enjoyed the Eurostar between London and Paris - very efficient mode of transport"

33. "Well that was another winner.The whole exercisae was so efficiently simple"

34. "Great relaxed way to travel in Europe!"

35. "Efficient and comfortable"

36. "Best value and quickest way to get between London and Paris"

37. "Quick and easy to get from London to Brussells (or Paris)"

38. "Great trip, easy, staff helpful and friendly"

39. "Fast, clean efficient and enjoyable journey to Paris!"

40. " London to Paris the easy way. Beats flying!"

41. "Excellent service"

42. "Great head rests!!"

43. "Enjoyable comfortable trip"

44. "Great Trip!!"

45. "Enjoyed the experience on the Eurostar"

46. "Best way to travel in between some cities in Europe "

47. "Great. So much better than flying!!!"

48. "Such an effortless way to travel from London to Paris. Very comfortable and most affordable."

49. "fast & comfortable book ahead for best rates"

50. "Travel is a pleasure"

51. "Smooth, efficient and friendly service"

52. "Easy to use"

53. "A very enjoyable experience."

54. "Certainly beats the hassles of air travel"

55. "Eurostar was fast enjoyed the ride."

56. "Efficient and Easy"

57. "Very exciting and time saving"

58. "A great way to travel to Paris"

59. "eurostar leaves charles de gaulle in its tracks"

60. "Great"

61. "Its a no brainer, its easy and great value for money."

62. "Very efficient, much quidker than air travel."

63. "Nice enough"

64. "Highly efficient and comfortable way to travel to Paris"

65. "Very convenient transport between Paris and London."

66. "Better than expected"

67. "Exellent service - would not fly Paris /London again"

68. "Great way to travel"

69. "Great way to travel from Paris to London"

70. "Great way to get to Paris and back."

71. "Would absolutely use Eurostar again... wish they would extend to Heathrow though!"

72. "SPOILING OUR SELVES - 1ST CLASS PRE PAID TICKET"

73. "Eurostar - Eurostar"

74. "EUROSTAR - JUST RETURN TICKET"

75. "Birthday Boy's Present - off peak secon class ticket"

76. "EuroStar London to Paris - eurostar ticket"

77. "Eurostar - Eurostar 1st class ticket"

78. "Eurostar - Eurostar Day trip 2nd class"