Eurail Aid Offices in Europe

If your pass has been issued or validated incorrectly, do not use it. Instead, exchange it for a new one at any Eurail Aid Office in any of the countries where your pass is valid. Consult the list below to find your nearest Eurail Aid Office. A local fee will need to be paid directly to the Eurail Aid office at this time. Note: Opening hours and phone numbers may change without notice.

Austria

Innsbruck Hauptbahnhof
Tel: (0512) 503 5460
Daily: 06.00am - 09.30pm

Salzburg Hauptbahnhof
(Lounge)
Tel: (0662) 93000 3195
Daily: 06.30 - 09.00pm

Wien Sudbanhof (Vienna)
(Lounge)
Tel: (01) 93000 35120
Daily: 06.00am - 10.00pm

Belgium

Gare de Bruxelles-Midi (Brussels)
Tel: (02) 528 28 28
Mon - Sat: 08.00am - 08.00pm

Bulgaria

Sofia Railway Station
Tel: (02) 932 3346
Daily: 07.00am - 11:30pm

Croatia

Zagreb Glavi Kolodvor (Main Railway Station)
Tel: (01) 457 77 04
Daily: 24 hours

Czech Republic

Praha Liben (Prague Liben Station)
Tel: (0) 972 224 147
Daily: 05.55am - 09.05pm

Denmark

Central station Kobenhavn (Copenhagen)
Tel: (033) 54 54 42
Daily: 09.30 - 06.00pm

Finland

Railway Station Helsinki
Tel: 0600 41 906
Mon - Fri: 10.00am - 05.00pm (office)
Mon - Fri: 08.30am - 04.00pm (telephone service)

France

For general train information;
Phone: 08 92 35 35 35

Marseille St-Charles
Daily: 05.00am - 10.00pm

Nice Ville
Mon - Sat: 08.00am - 08.30pm
Sun: 08.30am - 05.30pm

Paris Lyon
Daily: 06.00am - 10.00pm

Paris Nord
Mon - Fri: 06.00am - 11.00pm
Sat - Sun: 06.10am - 11.00pm
Dedicated office in July & August
09.00am - 10.00pm

Paris St.Lazare
Mon - Fri: 07.30am - 10.00pm
Sat - Sun: 09.30am - 07.30pm

Charles de Gaulle Airport
Terminal 1 Station RER SNCF Office
Daily: 06.10am - 10.30pm

Germany

For general train information;
Phone: 018 05 99 66 33

Reisezentrum Berlin Hbf
Daily: 06.00am - 10.00pm

EurAide Berlin Hbf
Reisezentrum (lower level)
Mon - Fri: 11.00am - 06.30pm
(in summer extended hours and open daily

Reisezentrum Koln Hbf (Cologne)
Mon - Fri: 06.00am - 10.00pm
Sat - sun: 07.00am - 09.00pm

Reisezentrum Dresden Hbf
Mon - Fri: 05.45am - 09.00pm
Sat - Sun: 07.00am - 09.00pm

Reisezentrum Frankfurt am Main Hbf (Frankfurt Central Station)
Mon - Fri: 06.00am - 10.00pm
Sat - Sun: 07.00am - 10.00pm

Reisezentrum Frankfurt Flughafen Fernbahnhof
(Frankfurt Airport long distance railway station)
Daily: 06.00am - 10.00pm

Reisezentrum Hamburg Hbf
(counter 13/14)
Mon - Fri: 06.00am - 09.30pm
Sat - Sun: 08.00am - 09.00pm

Reisezentrum Hannover Hbf
Mon - Fri: 06.00am - 09.30pm
Sat - sun: 08.00am - 09.30pm

Reisezentrum Heidelberg Hbf
Mon - Fri: 07.00am - 08.00pm
Sat: 07.00am - 07.00pm
Sun: 09.00am - 07.00pm

Reisezentrum Leipzig Hbf
Mon - Fri: 06.00am - 10.00pm
Sat - Sun: 07.00am - 10.00pm

Reisezentrum Munchen Hbf (Munich)
Daily: 07.00am - 09.00pm

EurAide Munchen Hbf (Munich)
Office near the locker storage area.
Mon - Fri: 08.00am - noon and 02.00pm - 04.00pm
(In summer extended hours and open daily_. Closed January.

Reisezentrum Munchen Flughafen (Munich Airport)
Db Counter in Terminal 1
Daily: 07.30am - 10.00pm

Reisezentrum Stuttgart Hbf
Daily: 07.00am - 10.00pm

Great Britain

Rail Europe Travel Shop
179 Piccadilly
London W1J 9BA
Tel: (08705) 848 848
Mon - Fri: 10.00am - 06.00pm
Sat: 10.00am - 05.00pm

German Rail UK Booking Centre
Surbiton KT6 6UB
Tel: 08718 808 066
Mon - Fri: 09.00am - 05.00pm

Switzerland Travel Centre London
30 Bedford Street, London WC 2E 9ED
Tel: +44 (0) 207 420 4900
Mon - Fri: 09.00am - 05.00pm

Greece

Hellenic Railways Travel Agency
6, Sina Street Athens
Tel: 210 362 7947
Mon - Sat: 08.00am - 03.00pm

Patras
Tel: 2610 639 110
Daily: 08.00am - midnight

Central Railway Station of Thessaloniki
Tel: 2310599033
Daily: 06.00am - 03.00pm & 04.00pm - midnight

Hungary

Budapest V District
Jozsef Attila str. 16
Tel: (01) 512 7923
Mon - Fri: 09.00am - 08.00pm

Ireland (Republic)

CIE International Rail Travel Center
35, Lower Abbey Street, Dublin 1
Tel: (01) 703 1885
Mon - Fri: 09.00am - 05.00pm

Italy

Stazione Bari Centrale
Tel: (080) 5895 2003
Daily: 08.00am - 07.30pm

Stazione Bologna Centrale
Tel: (051) 630 2050
Daily: 06.15am - 10.10pm

Stazione Firenze SMN (Florence)
Tel: (055) 235 2525
Daily: 05.45am - 09.50pm

Stazione Genova PP
Tel: (010) 274 3605
Daily: 06.00am - 09.00pm

Stazione Milano Centrale (Milan)
Tel: (02) 6371 2054
Daily: 06.00am - 09.00pm

Stazione Napoli Centrale (Naples)
Tel: (081) 567 2493
Daily: 06.30am - 09.30pm

Stazione Pisa
Tel: (050) 917 361
Daily: 07.20am - 08.40pm

Stazione Roma Termini (Rome)
Tel: (06) 8740 6024
Daily: 06.30am - 10.55pm

Stazione Torino PN (Turin)
Tel: (011) 665 3614
Daily: 07.30am - 08.30pm

Stazione Venezia Santa Lucia (Venice)
Tel: (041) 785 509
Daily: 07.30am - 08.00pm

Luxemberg

Luxemberg Central Station
Tel: 2489 289
Daily: 06.00am - 08.00pm

The Netherlands

Schiphol Airport Railway Station
Tel: 0900 9296
Daily: 06.30am - 09.00pm

Amsterdam Central Station
Tel: 0900 9296
Daily: 06.00am - 09.00pm

Norway

Central Station Oslo
Tel: 2315 4099
Mon - Fri: 08.00am - 03.00pm

Portugal

Estaco de Santa Apolonia Lisboa (Lisbon)
Tel: 21 102 1242/1205
Daily: 08.00am - 06.00pm
& 07.00pm - 10.00pm

Estaco de Porto Campanha
Tel: 221 052 641
Daily: 07.15am - 12.30pm & 01.30pm - 07.30pm

Romania

Bucuresti Nord Railway Station (Bucharest)
Wasteels Voyages Romania
Tel: 021 300 2730/021 317 0370
Mon - Fri: 08.00am - 07.00pm
Sat: 08.00am - 02.00pm

Brasov Railway Station
Wasteels Voyages Romania
Tel: 0268 424 313/ 0268 228 001
Mon - Fri: 08.00am - 07.00pm
Sat: 08.00am - 02.00pm

Sfantu Gheorghe
Wasteels Voyages Romania
Piata Libertatii No 2, Romarta Shop
Tel: 0267 31 2899
Mon - Fri: 09.00am - 05.00pm

Serbia

Beograd Railway Station (Belgrade)
Tel: 011 360 2899
Daily: 00.00am - 12.00pm

Slovenia

Ljubljana Railway Station
Tel: (01) 291 3391
Mon - Fri: 08.00am - 08.00pm
Say, Sun and holidays: closed

Spain

International train Information:
902 243 402 (daily 07.00am - 11.00pm)
Domestic train information:
902 240 202 (daily 24h)

Estacion Barcelona-Sants
Daily: 07.00am - 10.00pm

Estacion Barcelona-Franca
Daily: 07.00am - 10.00pm

Aeropuerto International Madrid-Barajas (Madrid Airport)
Terminal T1 arrivals counter
Daily: 08.00am - 09.00pm
Terminal T4 arrivals counter
Mon-Fri: 08.00am - 03.00pm

Estacion Madrid-Chamartin
Daily: 08.30am - 09.00pm

Estacion Sevilla-Santa Justa (Seville)
Daily: 08.00am - 08.00pm

Estacion Valencia-Nord
Mon - Fri: 08.00am - 08.00pm
Saturdays (not holidays): 08.00am - 08.00pm

Sweden

Stockholm Central Station
Tel: 107 515 887
Mon - Fri: 10.00 - 06.00pm

Switzerland

Bahnhof Basel SBB
Tel: (0512) 292 431
Mon - Fri: 07.30am - 07.30pm
Sat: 07.30am - 05.30pm
Sun: 09.00am - 07.00pm

Hauptbahnhof SBB Bern
Tel: (0512) 20 33 84
Mon - Fri: 08.00am - 06.50pm
Sat: 08.00am - 04.50pm

Gare de Geneve (Geneva)
Tel: (0512) 251 401
Mon - Fri: 08.30am - 06.30pm
Sat: 09.00am - 04.45pm

Gare de Geneve Aeroport (Geneve Airport)
Tel: (0512) 25 22 31
Mon - Fri: 09.00am - 06.30pm

Bahnhof Interlaken West
Tel: (033) 826 4750
Mon - Fri: 09.00am - noon & 1.00pm - 6.30pm
Sat - Sun: 09.00am - noon & 1.30pm - 5.00pm

Bahnhof SBB Luzerne (Lucerne)
Tel: (0512) 27 33 19
Mon - Fri: 08.00am - 7.45pm
Sat: 08.00am - 6.00pm
Sun: 09.00am - 06.00pm

Hauptbahnhof SBB Zurich
Tel: (0512) 223 376
Daily: 06.30am - 09.30pm

Bahnhof SBB Zurich Flughafen (Zurich Airport)
Tel: (0512) 227 279
Daily: 06.45am - 07.45pm